CHOOSING TO PARTNER WITH THE ICC GROUP

The ICC Group delivers support for all tier one vendors which means we can partner with you to maximise your revenue and margin, and help to maintain your customer’s trust and loyalty.

Performance

We work to ensure that organisations that partner with us maximise their customer’s revenue and margin opportunities.

Multi-Vendor Services

We provide comprehensive, integrated range of multi-vendor services, enabling you to deliver the skills and services required to met your client’s needs; we have invested so you don’t have to.

White Label Service

Our white label services are available to customers who would prefer to use ICC support as their own brand.

Support

ICC offer a full range of support agreements across most IT enterprise estates from legacy systems and leading edge technologies.  Our own 24/7/365 service desk ensures customers are always supported and remain operational within the strictest SLAs.

Strong Relationship

Passion to deliver strong and supportive relationships with our partners and their customers is a priority to all our staff.  A key component of this is maintaining high levels of investment into our resources and facilities to ensure that clients are always kept well informed of the work ICC is undertaking on their behalf, no matter what the problem or project is.

Our Partner Values

Partner Customer Focus

Our partners and their customers represent the future of our business.

Excellence of Service

ICC strive to satisfy each customer’s requirements effectively and efficiently.  We honour the commitments we make.  We work with all partners and their customers in a flexible, responsive and supportive manner.

Accreditations

We are accredited with ISO 9001:2015, ISO 20000-1, ISO 27001 and Safe Contractor certifications and we are committed to continuous improvement, evaluation and customer satisfaction.

Commercial Focus

We are flexible in our approach, offering a broad range of service options that reflect competitive market conditions.

Commercial Focus

Account management promoting innovation and best practice.

Professionalism

Everything we do is delivered professionally, honestly and ethically.

Long Term Outlook

Our partner relationships are long-term to maximise a true value added offering to all.

Partner Confidence

Before any contract commences, a business take on (BTO) is performed to capture the following needs of a partner’s new customer, so ICC can then quickly become an integral part of the IT operation.

Nationwide Coverage

We have extensive cover across the UK and overseas for business continuity.  This allows us to effectively managed differing service level needs.  All engineers and parts are strategically located across the heart of the UK within easy reach of the major motorway network.   This is backed by a sophisticated logistics operation and real time tracking achieving a 99.58% first time fix rate.

ICC Locations

We constantly review resources and locations to meet the evolving requirements of existing and new customers to ensure we deliver best of breed services.

Onsite Spares

ICC also provide onsite spares along with obsolescence reporting for frequent failing items and critical elements.  This ensures SLAs exceed a higher level as engineers can diagnose any issues remotely or onsite quickly but need spares availability to often resolve the issue.

ICC’s long history, experience and expertise ensures that the partner as well as their customer’s requirements and expectations are exceeded to ensure business continuity.