Hardware Support

The heart of ICC’s capabilities; the ability to provide hardware maintenance where each item is covered on an annual contract basis at an agreed service level.  Our guaranteed fix ensures that within the contracted time a replacement will be installed, ensuring minimum disruption.

ICC is one of Europe’s largest IT stockists with over 350k items, therefore minimising supply chain delays.  We are trusted by the worlds largest TPMs and vendors to minimise obsolescence risk.  How can a system be End of Life (EOL) when your customers’ business relies on it?

The ICC Group provide a true end-to-end, white-label IT solutions service with a dedicated partner phone number.

Service Level Agreements (SLAs)

From a two hour fix (subject to location) to next business day response

Global Service

Global coverage 24 hours a day, 7 days a week, 365 days a year.

UK based Service Desk

Dedicated client management and UK based service desk.

Qualified Engineers

Network of fully qualified engineers and technical specialists.

Strategic Stock

One of Europe’s largest stockists with over 350,000 parts ready for global dispatch.

Ticket Voucher Scheme

Ticket voucher schemes available.

Give Us a Call to Discuss Your IT Partner Needs

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Hardware Capabilities

Our full multi-vendor capability matrix for servers, virtualisation, storage, hyperconverged, core, desktop, and connectivity which we can supply, support, install, repair and upgrade.

Global Services

See our global support services – we have qualified and trained engineers in Europe, North America, South America and Australia, offering a truly global and dynamic reach.

The ICC Group Brochure

See our full ICC Brochure outlining all our IT services and support – we understand the day to day challenges a modern business faces.  Find out more here: