THE ICC GROUP

Key Facts

Established: 1998
Privately owned
Multi-vertical Specialists
Coverage: Global
Offices: North, Midlands, South East & Scotland
UK based 24/7/365 Service desk

Our Services

Managed Hardware Support
Deployment Services
On-site Support
Asset Management (ITAD)
Helpdesk Support
Work Unit Voucher Scheme
Managed Services
Professional Services

Accreditations

Over 20 years IT support experience
Fully qualified engineers & technicians
Multi-vendor Tier 1 accreditations
Industry certifications
ISO 9001
ISO 27001
ISO 20000
Safe Contractor

About Us

Established in 1998, The ICC Group is a Partner driven, independent, global IT solutions company, providing comprehensive, Partner focused services to the channel who support the SME, enterprise and public sector markets.  Our strategic Tier One vendor partnerships allow us to supply and support a massive variety of storage, servers and infrastructure; we are platform agnostic.  We endeavour to ensure our Partners get the best possible solution for their requirements as well as the best possible return on their customer relationships enabling our partners to gain the extra value required in today’s complex IT landscapes.

Investment in our resources, training and our facilities is high on our agenda.  We are committed to maintaining excellent customer service through industry standards.  ISO certifications enable us to strive for continuous improvement and drive quality assurance for our partners.  We currently hold ISO 9001:2015, ISO 27001, ISO 20000-1:2011 and Safe Contractor accreditations along with premium vendor partnerships.

Our services include hardware support, managed services, deployment services, onsite support & resources, IT Asset Disposal (ITAD) and professional services.   We offer global support and a UK based helpdesk which is open 24/7/365.  Our service contracts are flexible and can be tailored to each partners requirements.

With over 20 years of industry leading partner support, ICC has experienced significant growth and has expanded over the years, our head office is in Wetherby, West Yorkshire and we have further offices in Glasgow in Scotland, Castle Donington in the Midlands and Wokingham in the South East.  These strategic locations allow us to service our clients quickly, with parts supply and engineers, across the breadth of the UK under strict SLAs.

We work hard to be your trusted IT partner of choice.

Get in Touch to Discuss Your Needs

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Company Overview

Independent

The ICC Group is one of the UK’s largest independent 100% privately owned IT Channel Focused support companies.  With offices in Glasgow, Wetherby, Castle Donnington and Wokingham we are able to cover the entire of the UK within a 4 hour SLA.

Services

Our primary services provide all elements of traditional IT Enterprise Support along with Professional services nationally and internationally. Delivering bespoke managed services to a fully outsourced IT solution, we are the Partner of choice.

Over 20 Years

With over 20 years of delivering services we have developed a business that works in a wide range of industries, where effective support makes all the difference to the smooth running and profitability of any organisation. We are multi-vertical specialists.

Client Retention

With a client retention rate of 99%, ICC strives to build relationships through the delivery of tailor made services to add true value to our Channel Partners.

Skilled Engineers

We have a highly skilled multi vendor accredited technical team that are engaged and trained on the latest technologies, ensuring customers can be guaranteed of industry leading level of service across Multi-Vendor Enterprise environments.

Northern Head Office – Wetherby

Midlands Office – Castle Donington

South East Office – Wokingham

Scotland Office – Glasgow